WARRANTY

Coverage

Element 119 warrants that with the proper application of System X™ Paint Protection by an Element 119 approved installer; your vehicle’s paint finish will remain protected against:
  • - Oxidation
  • - Loss of gloss
  • - UV Damage
  • - Acid rain
  • - Paint chalking

If any treated paint is shown to be adversely affected from exposure to these conditions or through normal use, as evidenced by a visible loss of paint gloss and providing that all of the terms of this warranty have been met, then such conditions will be remedied free of charge by Element 119, regional distributor and / or its authorized installers, who reserve the right to attempt repairs through professional surface reconditioning / polishing before repainting the damaged area.

Applicable Vehicles and Period of Coverage

Coverage terms up to Lifetime, when annual service requirements are met. (See: Annual Inspection). Failure to undertake an annual service will irreversibly terminate the warranty.

System X Diamond

Model Warranty
Diamond LIFETIME WARRANTY

System X Pro

Model Warranty
Pro 6 Year Warranty

General Conditions

  1. Warranty coverage is only valid if the Approved Applicator has issued a Warranty Card and which has been registered within 30 days of application.
  2. The vehicle must remain registered, for the entire duration of the warranty, for legal non-commercial road use.
  3. Only vehicles registered as passenger vehicles will be warrantied. Commercial vehicles of any kind will not be covered.
  4. Vehicles over 3 months old are required to have a machine polishing carried out by an approved applicator prior to application. Newer vehicles may also require a machine polish if advised by the approved applicator.
  5. In the event of damage / repair to the surface (i.e. accident repair) the vehicle must be taken to an approved applicator for retreatment to the repaired area, at the owner’s expense, within 30 days.
  6. Warranty is registered in the name of the vehicle owner and cannot be transferred.
  7. Should a product reapplication be required (e.g. vehicle accident) you or your insurer are liable for a reapplication fee, determined by the approved applicator.
  8. The vehicle exterior paintwork must be maintained and washed regularly, to Element 119’s recommendations, to prevent contamination build up (bi-weekly). After washing insure that no water is left to dry on the coated surface, particularly within the first two (2) weeks after installation. In the event that your vehicle is exposed to high mineral-content water (“hard” or “soft” water) like that from some automated car washes, sprinkler systems or tap water in some areas, then all coated areas need to be dried as soon as possible with a microfiber cloth. Any water that is left to dry may form visible ringlets, which should be wiped off with vinegar until the mineral deposit is removed, as soon as possible.
  9. Successful registration must have been completed with true and accurate data, and confirmation number must be saved.

Exclusions

  1. Where the owner has deemed to have been careless, negligent or failed to maintain the exterior painted surface in the correct manner.
  2. Pre-existing damage to the painted surface or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Element 119.
  3. Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion, or damage caused by a third party not authorized by Element 119.
  4. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface.
  5. Water spots – Water spots are caused by hard water (mineral deposits), which when left to dry on the paint may leave a stain, water spotting is not covered.
  6. Failed Clear Coat – Peeling, Hazing and Fading or any claim for matters which are covered by vehicle manufacturers’ warranty.
  7. Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer’ defects, or defects which may be covered under a manufacturers or dealerships protection plan.
  8. Areas that have not been retreated after a paint repair.
  9. Any loss of time or use of the vehicle while it undergoes inspections or treatments.
Touch-less car washes only. Never use a car wash with brushes.

Annual Inspections

  1. Annual Inspections must be carried out by an approved applicator, within 30 days before or after the anniversary date of the last service to maintain the warranty.
  2. Failure to undertake an annual inspection within the required period will void the warranty.
  3. A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination, Gloss Renewal and Inspection.
  4. Annual inspections must be recorded with in 30 days on SystemX.com

Limit of Liability (Claims)

  1. Damage that may be covered under this warranty must be made aware to an approved applicator within 30 days, failure to comply will result in the warranty being terminated.
  2. Claim determination is at the sole discretion of Element 119, either approving the repair / retreatment by an approved applicator or refunding the application cost to the vehicle owner at a maximum of $1000 and terminating the warranty, whichever is less.
  3. Any dispute arising under these terms and conditions shall be governed by the law of Litchfield County, Connecticut, USA. The involved parties agree to submit to the jurisdiction of that State.
  4. Email reminders for annual inspections are a courtesy and not receiving one is not an acceptable reason for missing your inspection.

Definitions

Approved Applicator – An independently owned and operated business / company that has been approved by Element 119 or authorized distributor to apply Element 119 products.
  • To make a claim contact your installer or submit a request on SystemX.com

Geographical Limitations

Element 119 only provides warranty coverage in the USA and Canada. If you reside in a country outside these areas, please check with your local distributor about warranties offered through them.

Coverage

Element 119 warrants that with the proper application of System X XTREME Paint Protection by an Element 119 approved installer and maintained annually your vessel will remained protected for 5 years. The following general terms and conditions apply to The System X Warranty Program
  1. Warranty term begins from the date of registration of warranty number, activation code, and vessels details;
  2. This agreement excludes vessels used for commercial purposes at any time previous to, presently, or during the course of this warranty period;
  3. Initial application must be performed by a Certified System X Marine Installer/Dealer.
  4. Any application, re-application, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by a Certified System X Installer after claim approval from Element 119;
  5. The System X Agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
  6. All vessels must require a machine polish to be carried out by an approved applicator prior to application.
  7. Vessel must remain continuously registered within the United States for the duration of the warranty; and
  8. Warranty is in the name of the vessel owner and can only be transferred if new owner attends to the annual service. Failure to undertake an annual service with a System X certified installer within the required period will change the period of cover to “1 year” from the date of the last service.

General Liability Limitations

Element 119, LLC or its agents will not accept liability for:
  1. Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vessel manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Element 119;
  2. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots.
  3. Commerical vessels or rear of fishing vessels
  4. Waterline and areas below the waterline
  5. Walking areas or areas where fish are handled
  6. Pre-existing damage or deterioration; and/or
  7. Any claim for matters which are covered by vessel manufacturers’ warranty.

General Warranty Invalidation

System X warranty for any product will be considered invalid if any of the following general condition occur:
  1. Neglect to maintain the vessel according to the standards and techniques recommended by Element 119.
  2. Damage caused by abrasive compounds and polishes and third-party products;
  3. Damage resulting from a collision or other vessel accidents;
  4. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure;
  5. Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
  6. Damage caused by any alteration or modification to the vessel surfaces;
  7. Damage caused by manufacturer’s defects;
  8. Damage to the vessel prior to product application; and
  9. Failure to adhere to any requirements listed under the terms and conditions of this warranty.

System X Exterior/Gel Coat Warranty

System X 5 Year Warranty is valid for 5 years from the date of application provided annual scheduled service is carried out.

Annual Inspections

  1. Annual Inspections must be carried out by an approved applicator, within 30 days before the anniversary date of the last service to maintain the warranty.
  2. Failure to undertake an annual inspection for any reason within the required period will void any remaining warranty with forfeiture of any extensions
  3. A fee determined by the approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination and Inspection and single layer reapplication of approved maintenance coating.

Liability Limitations

Element 119, LLC or its agents shall not accept liability for the following:
  1. Deterioration of factory paint work or repaint or any other treated part of substandard specification, materials or workmanship by vessel manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Element 119 LLC;
  2. Pre-existing damage or deterioration;
  3. Any claim for matters which are covered by vessel manufacturers’ warranty.
  4. Damage caused by hard bristled wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object.
  5. Areas around exhaust and fueling ports
  6. Warranty is valid for factory coated systems only and excludes matte finishes.

Vessel Accident Damage

Contact your vessel insurer to ensure that any System X products and services is included in your insurance coverage. If the vessel sustains damage and reapplication is required, contact Element 119, LLC or your local agent to arrange any additional treatments.

Making a Claim

The following applies to making a claim for any product defects or failures:
  1. System X agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
  2. Any application, re-application, repair work or other work carried out on the coated surface must be applied / reapplied or repaired by an authorized System X agent after claim approval from Element 119.
System X Agents/ Certified System X Installer / System X Agents / Certified System X Installers are selected using strict guidelines and requirements. Only authorized agents are permitted to install and service any System X products. To locate your nearest authorized agent, please contact System X to be connected to your nearest System X Installer.

Warranty Limits

In the event of a warranty claim, this warranty is limited to the following maximum amounts at Element 119, LLC’s option, for full and final settlement of the customers claim under warranty.
  1. Element 119, LLC or its agents shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out;
  2. Reapplication cost may or may not be charged by your installer, please ask about your installer’s reapplication claim policy prior to purchase;
  3. Replace coating product, or pay the owner of the nominated aircraft the cost of coating product as determined by Element 119.

Geographical Limitations

Element 119 only provides warranty coverage in the USA and Canada. If you reside in a country outside these areas, please check with your local distributor about warranties offered through them.
What is Claybar?

 

Using a clay bar will remove embedded surface contamination that still remains after a maintenance wash. Sometimes the contamination removed is not always visible on the paint to the naked eye. After using a clay bar on your paint you will be left with a surface that is as smooth as glass and properly prepped. It is now ready for polish or for you to apply layers of protection. Not only can you clay your vehicles paint, but glass, wheels, lights and more. A common misconception about using a clay bar is that it has an impact on removing swirls and scratches, it does not.

We recommend using a clay bar roughly twice a year, or before details where you plan on polishing the paint. If your car is subject to industrial fallout or heavily contaminated areas, using a clay bar more often may be required.

×
What is Paint Sealant?

 

High-tech nos abrasive polymer sealant. This Quick dry formula combines superior long lasting gloss with maximum durability; this is the lasted defense against fading and oxidation caused by environmental contaminants and harmful ultraviolet exposure to the sun

×
New Car Glaze

 

 Designed to fill surface scratches and remove minor paint imperfections from new and used cars.

×
close
Facebook IconVisit Our Google+Visit Our Google+