01. CERAMIC PRO WARRANTY PROGRAM
1.1 General Terms & Conditions The following general terms and conditions apply to any and all Ceramic Pro/Kavaca Warranty Program products:
1. Warranty term begins from the date of registration of warranty via website, warranty card/booklet, and vehicle details;
2. This agreement excludes vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period;
3. Initial application must be performed by a Certified Ceramic Pro/Kavaca Installer.
4. Any application, re-application, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by a Certified Ceramic Pro/Kavaca Installer after claim approval from Ceramic Pro;
5. The Ceramic Pro Agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
6. Vehicles over 3 months old must require a machine polish to be carried out by an approved applicator prior to application, newer vehicles may also require a machine polish if advised by the approved applicator.
7. Vehicle must remain continuously registered within North America for the duration of the warranty; and
8. Warranty is in the name of the vehicle owner and can only be transferred if new owner attends to the annual service. Failure to transfer through an annual service with a Ceramic Pro certified installer within the required period will change the period of cover on the warranty transfer to “1 year” from the date of the last service.

1.2 General Liability Limitations Ceramic Pro, LLC or its agents shall not accept liability for the following:
1. Workmanship errors and faulty workmanship such, but not limited to, high spots, streaks, and low spots are not covered.
2. Deterioration of factory-installed equipment or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Ceramic Pro LLC;
3. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface, hard water spots.
4. Pre-existing damage or deterioration; and/or
5. Any claim for matters which are covered by vehicle manufacturers’ warranty.
6. Damage caused by manual or automatic wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object (i.e., stone chips); and
7. Warranty is valid for factory clearcoated systems only and excludes any non-clear-coated or matte finishes.
1.3 General Warranty Invalidations Ceramic Pro warranty for any product will be considered invalid if any of the following general condition occur:
1. Neglect to maintain the vehicle according to the standards and techniques recommended by Ceramic Pro.
2. Damage caused by abrasive compounds and polishes and third-party products;
3. Damage resulting from a collision or other vehicle accidents;

4. Damage or structural failure occurs as the result of racing applications or willful abuse
5. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other force majeure;
6. Many areas of the country use road salts and chemicals during the winter months that can cause adverse effects on your vehicle and wheels, it is recommended to clean more frequently during this season. Failure to do so may greatly reduce the life of the product.
7. Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
8. Damage caused by any alteration or modification to the vehicle surfaces;
9. Damage caused by manufacturer’s defects;
10. Damage to the vehicle prior to product application; and
11. Failure to adhere to any requirements listed under the terms and conditions of this warranty.

02. CERAMIC PRO EXTERIOR PAINT WARRANTY
2.1 Ceramic Pro Gold
Warranty is valid for Lifetime of a vehicle from the date of application for any vehicle. This warranty requires annual inspections and becomes a 5 year Warranty from the date of last inspection if an inspection is missed.
2.2 Ceramic Pro Silver
Warranty is valid for Five (5) years from the date of application for any vehicle. This warranty requires annual inspections and becomes a 2 year Warranty from the date of last inspection if an inspection is missed.
2.3 Ceramic Pro Bronze
Warranty is valid for Two (2) years from the date of application for any vehicle. This warranty requires annual inspections and becomes a 1 year Warranty from the date of last inspection if an inspection is missed.

2.4 Ceramic Pro Sport
Warranty is valid for Six (6) Months from the date of application for any vehicle.
2.5 Ceramic Pro PPF & Vinyl Warranty
1. Ceramic Pro warranties to enhance the substrate it is applied to and make that substrate hydrophobic and easier to maintain for the length of the warranty on the substrate it is applied to.
2. Ceramic Pro warranties to remedy any warranty claim processed through the substrates warranty with the reapplication of the Ceramic Pro product at no cost.
3. All Warranties are subject to the warranty of the PPF or Vinyl they are installed on and will not be warrantied longer than the length of coverage from the warranty of the substrate, nor for any additional coverage than warranty of the substrate.
4. Change of finish (i.e. from Matte to Satin) is not warrantied. We highly recommend the use of small samples of each substrate, whether that is a matte red vinyl or stealth ppf. A 50/50 sample will let customer decide and accept finish with coating.
2.6 Ceramic Pro Rain Warranty
1. Ceramic Pro Rain Warranty is valid for 12 months through installation from a Certified Installer against loss of hydrophobicity and environmental contaminant staining.
2.7 Ceramic Pro Wheel & Caliper
Warranty
1. Ceramic Pro Wheel & Caliper
Warranty is valid for 36 Months from the date of application for any vehicle against loss of hydrophobicity and environmental contaminant staining. Surface rust, pitting or discoloration is a direct result of improper maintenance and is not covered by this warranty